Frequently Asked Questions
Everything you need to know about your Baum-kuchen journey.
What is the typical shipping timeframe for domestic orders?
Most orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on the selected shipping method.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What is your return and exchange policy?
We accept returns on unused and unopened items within 30 days of purchase. Please note that certain limited edition or personalized items may be final sale.
How can I track my order once it has been placed?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your products sustainably sourced?
We prioritize working with artisans and brands that value craftsmanship and sustainability. Many of our paper goods and accessories are made with eco-friendly materials and ethical production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.