Returns & Exchanges
At Baum-kuchen, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return or exchange it within 30 days of receipt provided it is in its original, unused condition.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided return shipping label or use a trackable shipping service to send the package back to our studio address.
Receive Refund or Exchange
Once our team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing